Promotion and protection of consumer rights would be the prime responsibility of the Consumer Affairs Authority (CAA), Southern Provincial CAA Assistant Director S. Nandasiri said.
He made these sentiments addressing an awareness workshop on consumer rights for G. C. E. Advanced Level students and teachers at the Matara Maha Vidyalaya, recently.
He said that CAA officials would always be prepared to initiate immediate action for any complaints lodged against errant vendors. If consumers were not satisfied with goods they had bought, they had the right to exchange them for quality goods or request a refund.
Assistant Director Nandasiri said that it would be the responsibility of traders to issue warranty cards with a duration of at least six months to all consumers who buy electrical items. Prices should be displayed on every item for sale and any alteration of set prices on labels would be a punishable offence. Batch numbers and manufacture and expiry dates should be clearly indicated on every consumer item on sale.
On the instructions of the Industries and Commerce Ministry and under the guidance of the Consumer Affairs Authority, sudden raids and mobile inspections against errant traders had been increased island-wide, he further added.
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