Help is on the way | Daily News

Help is on the way

An innovative and practical mindset has set Founder/CEO of QuickHelp, Shahid Admani on a career path that is a godsend to the local community. Of course, the fact that he has a good heart is also very important because when you are in this industry, you have to have that emotional connection with people.

QuickHelp is an on-demand services start-up. They give individuals access to qualified, reliable and efficient service providers, on-demand at their convenience. They connect you and give you access to technicians like electricians, cleaners, carpenters, sofa cleaners, painters or any other technician you require to keep your home or your business in good shape! To do this, they work with a network of service providers who are also daily wage earners and provide them with the necessary training and know-how to earn a consistent and stable source of income.

“We started up in 2018. I was looking to start a business of my own and swim into the vast sea of entrepreneurship. So I was working on a few ideas. And then I thought about the dire need for innovation and the disruption in the services sector,” said Founder/CEO of QuickHelp, Shahid Admani.

Covid19 has taught us many things. The most important lesson is being prepared and a lot of us were not prepared for what we would eventually face. For us Sri Lankans it was a novelty. It took us off guard which was the case with every community in the world.

But what really inspired Admani to launch QuickHelp? He points out that when you have a problem at home that requires a service provider or a technician you always rely on that one relative who had a Rolodex of contacts. But it is very inefficient and frustrating as you have to give in to the demands of these technicians and often have to wait for days for them to even show up if they even do.

“With everything around us getting disrupted in this era, from the way we book a cab, to how we consult a doctor, to even how we get our laundry done, it was time for us to change the way we booked a service. Thus, QuickHelp was launched.”

How would you usually find an electrician to replace a new light?

You’d find a regular contact that you may have used or tap into a social network to find someone new. And then what happens? Then you wait and you wait for the person to turn up. And when that person finally turns up, then you have to go through a series of inconvenient episodes to get your job done.

“We know all too well that a basic job becomes a tough chore. That is what we aim to solve. We give you access to reliable and professional service providers who get your job done at your convenience in the comfort of your home. Our technicians are qualified with an NVQ/NAITA certificate and with experience of more than three years. We perform a series of tests and trial runs before we assign them the task. We make sure they are competent and capable,” explained Admani.

QuickHelp works with independent service providers of which 90% are dependent on daily wage income. They are well trained in customer service and they have received technical skills training, as well as taught how to converse in English. QuickHelp guarantees customer satisfaction.

“Starting a new venture is always challenging, but what’s even more challenging is if it’s a new idea. Initially, it was difficult for us to convince potential customers that such a service existed and if it was safe and reliable. Then the challenge was to convince the community of service providers to trust the new system and work with us. But over time with smart planning and good execution we were able to do both. We now have a growing base of customers who use us to keep their home in order as well as a growing base of service providers who rely on us to earn their bread,” pointed out Admani.

Admani added that they are looking at different areas in terms of business. They want to take their game to the next level when it comes to reaching out to other segments of society.


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