PUCSL, CEB, LECO launched mobile service to resolve power complaints | Daily News

PUCSL, CEB, LECO launched mobile service to resolve power complaints

The Mobile Service in progress.
The Mobile Service in progress.

The Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator together with the Ceylon Electricity Board (CEB) and Lanka Electricity Company Private Limited (LECO), launched the first-ever Island-wide provincial mobile service to resolve the complaints of the electricity consumers with the participation of over 500 electricity consumers in the Southern Province.

The mobile service will be held in the nine provinces addressing the electricity complaints of the consumers and offering them with a solution or a procedure then and there, share the regulatory tools with the consumers who seek information, introduce the new services by utility providers, provide solutions for the issues with regard to the way leaves which under the powers of divisional secretaries, provide new electricity connections.

“It is a concept of the President and the Prime Minister that public servants should go to the public and serve them. So, I invite the public to come and receive this service and get solutions for the issues they have,” Galle District District Secretary Somarathna Vidanapathirana said.

The launching ceremony of the Mobile Service in the Southern Province held in Hall De Galle on September 17.

According to the statistics of the Southern Province Mobile Service, about 500 complaints were submitted and solutions were provided to the issues at the premises. Most of the complaints were about wayleaves, electricity supply to block-out (auctioned) lands, meter shifting, new connections and name changing of the electricity connections.

PUCSL received 865 electricity complaints from January to September compared to 1382 complaints received for the same period last year. The PUCSL resolved 1,244 electricity complaints from January to September. The majority of the complaints were about the issues with regard to wayleave, billing, new connections, meter issues and electricity quality issues.

The next stop of the mobile service will be Anuradhapura and Polonnaruwa in November addressing the issues in the North Central Province.