Post Master General Ranjith Ariyaratne in a communiqué said that the department has received many queries from individuals who have purchased items online but are yet to receive their orders, to which he assured that the department will resolve and address these immediately highlighting that postal services were crippled due to the due to the COVID-19 pandemic.
“The Malaysian Postal Administration authorities directed a container with postal goods ordered through various websites by Sri Lankan consumers through e-commerce to the Sri Lanka Department of Posts during the second week of June 2020,” he said.
“There are approximately 45,000 small parcels directed through general post in this container and has been handed over to the Malaysian Postal Administration prior to the outbreak of COVID – 19 pandemic condition although has been directed to Sri Lanka Postal Administration by sea transport end of May 2020 due to unavailability of air transport.”
He added that when they are received after a delay of more than three months, the addresses on the parcels have become indecipherable due to the poor technology utilized for printing the addresses on those parcels with goods.
He added that allegations that the parcels were pilfered or stolen by postal department employees are baseless and untrue.
“Statements are published in social media that these goods are being stolen by the postal employees. These allegations are false.”
“Approximately 5000 goods of which the addresses could be read out were selected and directed towards the destinations whereas the Malaysian Postal Administration has been informed to find the relevant addresses using the barcode numbers appearing in the remaining goods so that they could be distributed and if the endeavour was not successful, the relevant goods may have to be reversed to the Malaysian Postal Administration to look for taking action to track the accurate postal addresses,” he said.
He further said that the delay occurred due to these circumstances are beyond the control of the Department of Posts and have requested the Malaysian Postal Administration to take actions without inconveniencing the owners of these goods.
Indecipherable addresses on 45000 parcels of items ordered online to be resolved – Dept assures public [2020-06-19 15:39 ]
Ranjith Ariyarathne, Post Master General in a communiqué said that the department has received many queries from individuals who have purchased items online but are yet to receive their orders, to which he assured that the department will resolve and address these immediately highlighting that postal services were crippled due to the due to the COVID-19 pandemic.
“The Malaysian Postal Administration authorities directed a container with postal goods ordered through various websites by Sri Lankan consumers through e - commerce to the Sri Lanka Department of Posts during the second week of June 2020,” he said. “There are approximately 45000 small parcels directed through general post in this container and has been handed over to the Malaysian Postal Administration prior to the outbreak of COVID – 19 pandemic condition although has been directed to Sri Lanka Postal Administration across the sea transportation end of May 2020 due to unavailability of air transportation.”
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