Ombudsman to address public grievances | Daily News


Ombudsman to address public grievances

* Complaints on actions of Govt servants to be entertained
* Easy access for public
* Spotlight on drug trafficking, damage to Nature

An Ombudsman’s office has been created at the Presidential Secretariat to look into complaints and grievances of the public and provide speedy solutions, states the President’s Media Division.

Retired Senior Deputy Inspector General of Police S. M. Wickremasinghe has been appointed to the new Ombudsman’s post.

The objective of setting up an Ombudsman’s Office is to provide solutions to any inconvenience or distress caused to the public as a result of negligence of public officers or acting beyond their limit while exercising their administrative powers.

The office is located on the 3rd Floor, Old Standard Chartered Bank Building, Janadhipathi Mawatha, Colombo 1.

The public has the opportunity to submit their complaints or grievances in person by visiting the office during normal working hours or they can forward their issues by post addressed to “The Ombudsman, Presidential Secretariat, Colombo 1”.

However, given the health regulations in place, for the moment they are encouraged to reach the Ombudsman’s Office through the telephone/ fax no. 011 2338073 or sending an e mail to [email protected].

Ombudsman S.M. Wickremasinghe says the people also can complain about large scale drug trafficking which causes disruption to civilian life, damage to Nature, wildlife and the environment and any other illegal activity to him. The office will strive to find solutions to people’s problems swiftly in coordination with other Government ministries, departments and agencies.

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