PUCSL to resolve consumer complaints | Daily News


 

PUCSL to resolve consumer complaints

and address lube and electricity industry inquries online
The Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator and the shadow regulator of the lubricant industry has introduced new measures to resolve the electricity consumer complaints and address stakeholder issues via online.
 
The PUCSL request the public and the stakeholders to use the online platforms to be connected to the Commission.
 
Consumers can be connected to PUCSL by; calling PUCSL and submitting complaints and inquiries via 0112392607 or 0112392608 during weekdays (Monday to Friday) from 8.30 am to 4.30 pm. 
 
Also consumers can forward the complaint or inquiry to 0770126253 on WhatsApp, Viber and IMO 
 
Also consumer can submit complaints by visiting the official website of PUCSL - www.pucsl.gov.lk and making the inquiry or complaint or emailing- [email protected] or messaging via Facebook - www.facebook.com/pucsl. 
 
Stakeholders of the electricity and lubricant market are advised to call 0770126250 to inquire about the services and regulations related to the industries, according to a media release by the PUCSL.
 
All information requests also can be submitted to PUCSL through the email address of [email protected] through a messages to  www.facebook.com/pucsl and by calling 0764271030.
 
PUCSL request the public and stakeholders to make and advanced appointment by calling 0112392607 or 0112392608 if any consumer or a stakeholder wishes to come to the office premises of PUCSL to obtain services. The appointments also can be made by sending requests to [email protected] or www.facebook.com/pucsl
 
The Division that will process the request will contact the stakeholder shortly and make an appointment or will contact him/her and solve the issues online. 

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