Quest impressed with SriLankan service | Daily News


 

Quest impressed with SriLankan service

Fundamental structural changes need to take place at operational level
Quest visits the airline catering kitchen
Quest visits the airline catering kitchen

Operational and structural changes, be it network rationalization or privatization, are needed for the SriLankan Airline said global media icon Richard Quest of CNN during his journey from London to Colombo recently.

“Fundamental structural changes need to take place at operational level. But at the passenger level, I think SriLankan Airlines is excellent.”

During his journey from London to Colombo, Quest was interacting with the passengers with much enthusiasm and shared experiences with the cabin crew and the pilots. He was fascinated by the various aspects of the Airline’s in-flight service, which included serving the trademark Ceylon tea.

The purpose of Quest’s visit to Sri Lanka was to see the recovery efforts of Sri Lanka post Easter.

The operating crew of the flight included a female first officer and Quest complemented the arline for its stance as an equal opportunity employer.

“There was a female first officer onboard, which really enforced that the Airline takes gender equality seriously.” Commending the services of the cabin crew, he added, “What really comes out is the pride of the crew. They are proud to wear the SriLankan uniform.”

“They all could all be working for gulf carriers and be earning more money, but they choose to work for the National Carrier.”

 


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