Electronic ticketing to boost rail travel, ease queuing - GMR | Daily News


Electronic ticketing to boost rail travel, ease queuing - GMR

Sri Lankan Railways will soon implement an electronic ticketing system named the “Smart Ticketing and Seat Reservation system” to provide train commuters an easy and fast way of booking rail tickets by automating the journey planning and purchase of tickets.

Railways General Manager Dilantha Fernando said introducing electronic ticketing is one of the new strategies the Department plans to gradually implement. Following the implementation of the automated train ticketing system, commuters need not stand in long queues as tickets can be purchased in four different ways.

“Once the ticketing system is activated, you can use a card at the gates, gain access through an app on the phone or through vending machines, or one can even buy them over the counter as usual,” he said.

The paper based ticketing system is used by Sri Lanka Railways from inception.

However, the system has several drawbacks including being unable to collect records and statistics in soft form, possibility of increased frauds along with the increase of ticket price and causing inconvenience to passengers to come to stations and buy tickets.

“If a computerised system can be used, then passengers can reserve tickets from outside railway stations as well,” he added. The new ticket will include a QR code that have the details of the passenger and the trip. These tickets could be obtained from special machines that would be set-up at train stations. The programme will be implemented under the Colombo Suburban Railway Project (CSRP), initiated through ADB financing.

The Railways ICT Division too will also be strengthened through this process, to enable maintenance of the system. 

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