Hutch selects Aegis to provide Telecom BPM for SL | Daily News

Hutch selects Aegis to provide Telecom BPM for SL

Hutch Sri Lanka Senior Customer Services Manager Marina Emmanuel celebrating signifying the momentous occasion

Aegis Limited, a global Outsourcing and Technology Services Company, announced that it has entered into a strategic relationship with Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka.

Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management.

The carve-out transaction includes transfer of customer management operations from Hutch facilities in Sri Lanka to Aegis' customer experience center in Colombo. This engagement would also require Aegis to rebadge the existing Telecom business unit covering over 65 employees across its BPM operations in Sri Lanka.

Sandip Sen, Global CEO, Aegis Limited said "This partnership promotes our strategy of expanding presence across emerging markets, greatly extends our scale, and bolsters our Telecom BPM services portfolio. We also see significant potential to grow our business with Hutch Sri Lanka across new high growth areas such as analytics as well as digital and multi-channel customer engagement."

"Hutch's strategic association with Aegis, a global provider of BPM services would further enhance value to our growing 3G customer base. Every customer is unique and this new development of our customer care center will further enhance our customer service level, as we enter a significant stage of growth, through innovative product and service offerings" said Thirukumar Nadarasa, CEO - Hutch Sri Lanka.



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