CRC concept helps improve municipal governance - Dr. Thampi
The Citizen Report Card (CRC) concept has been introduced by the Asia
Foundation in collaboration with local stakeholders as a pilot project,
as a social accountability tool to improve municipal governance, said
Asia Foundation representative Dr Gopakumar Thampi.
Dr. Thampi was addressing a training programme for media personnel on
CRC at Renuka Hotel on Friday,
“It basically rates the performances of different public services
based on sample surveys of the users of those services. It can be used
as a tool to provide systematic feedback to public institutions about
the quantitative and qualitative aspects of their performance,” he said.
The CRC surveys have been completed for Nuwara Eliya and Vauniya
Municipal Councils and the findings have been presented to the
respective Local Government Authorities. The Asia Foundation has
facilitated these two CRCs on pilot scale in collaboration with Social
Policy Analysis and Research Centre (SPARC) of Colombo University and
with expertise drawn from BRAC University and Public Affairs Centre,
Dr Thampi said the CRC concept has now been implemented in about 15
countries with remarkably positive outcomes.
He said the system was introduced in 1993 in Bangalore and that it
was based on the concept of ‘school report card'. It provides credible
user feedback which gives an opportunity for reflection and triggers for
change and improvement. He observed the CRC has the power of measurement
Colombo University SPARC Director Prof Siri Hettige expressed the
necessity to institutionalize and replicate the CRC as a social
accountability tool in Sri Lanka. Asia Foundation Senior Technical
Advisor on Social Accountability and Citizen Participation Sisira
Kumarasiri and Colombo University Statistics Department Head Dr Dilhari
Artigala also spoke.