Colombo an attractive location for expansion - Asia Pacific Vice President:

Donnelly expands with third BPO

Ravi LADDUWAHETTY

Colombo is an attractive location because of its highly skilled talent pool and the company provides transaction processing company provides transaction processing and financial services to clients in the US and Europe, Global BPO giant RR Donnelley’s Vice President and Human Resources and Communications Head for Asia and Pacific Meena Sinha said yesterday.

Addressing a news conference at the launch of the third RR Donnelly facility in Colombo at the World Trade Centre, she said client engagements along with the growth of existing client relationships have driven the need for this expansion. We are excited about our growth in Colombo and look forward to building on our capabilities,” she said.

”We have added two new state-of-the-art facilities in India and more recently, acquired space for our second facility in Manila, Philippines. This new facility, along with our existing centers in Asia, gives us a larger network, enabling seamless delivery of work on a 24x7 basis,” she said.

Colombo is an attractive location for RR Donnelley’s expansion because of its access to a highly skilled talent pool. The company provides transaction processing and financial services to clients in Europe and the US and is the largest third party BPO services provider in Sri Lanka.

RR Donnelley has around 58,000 employees worldwide.

RR Donnelley’s Global Outsourcing business in Asia provides judgment-based professional support and industry-focused solutions, including legal support, financial management, premedia, transaction processing and real estate services.

Clients include Fortune 1000 companies, professional service organizations and financial services firms across Europe and the United States.

She said dedicated HR Business Partners for each of the verticals engage proactively with their employees and function as change agents. These HR Business Partners manage transformation and enable people to work effectively as the organization plans, implements and experiences change.

Asia Operations Senior Vice President Devapriya Perera said: “When the market opened up in the late 1970s, RR Donnelley was the first company to take advantage of the liberalized economy and set up a Business Process Outsourcing unit as early as 1983 that catered specifically to a UK-based clientele.

”Since then, we have been steadily growing and are today the largest and oldest third party BPO-services provider in the country. Our outsourcing service offering provides transaction processing and financial services to clients in Europe and the US,” he said.

Global Outsourcing, as the BPO business is referred to, is one of the largest, diversified judgment-based service providers and a leading outsourcing firm worldwide.

”In Sri Lanka, we focus on knowledge-based transaction processing as well as a comprehensive portfolio of support for the financial services industry,” he said.