$ 450 b global BPO industry :
Sri Lanka to increase stake now
IT theme parks, infrastructure necessary:
Sri Lanka is well poised to increase its stake to 1 percent of the
astronomical US $ 450 billion global Business Process Outsourcing market
within the next three years, a frontline industry resource person said
“Sri Lanka is on the right track in the development of the BPO sector
and right now, we have a stake of 0.1 percent but we will be able to
increase it to one percent within the next three years Hayleys Business
Solutions International Managing Director Dr Arul Sivagananathan told
Daily News Business yesterday.
He made these remarks on the sidelines of a seminar titled: “ Sri
Lanka as a Finance and Accounting destination - realizing the potential”
The event was hosted by Sri Lanka Association of Software and Service
Companies (SLASSCOM) and sponsored by the Association of Chartered and
Certified Accountants (ACCA) Sri Lanka Chapter.
He commended the Government for marketing Sri Lanka as a destination
by choice and added that there was more that the state needed to do in
terms of image building in the wake of the damage that the LTTE has done
over the years in terms of adverse propaganda.
“Sri Lanka has a long way to go to reverse the image and their
perceptions of the mega western investors who have to be told that there
is no conflict now and change in their minds that there were no issues
in the country as an investment destination,” he said.
He said some of the far reaching measures that the country had to
adopt was to have IT theme parks and buildings and infrastructure on a
large scale as there was in India where you can plug and play and then
you can have a BPO.
“This is a 24X7 round the clock operation and that means that we have
to upgrade the transport facilities and change the perception that
working throughout the night is an all male operation,” he said.
He believes that the way forward for Sri Lanka’s BPO was to tap the
medium and small corporates in the west now that the mega ones have gone
to India and the Philippines. He sees the industry developing fast in
the peripheries of Sri Lanka.
Some of the ideal cities that the industry could be taken would be
Kandy Hambantota and Anuradhapura and this could be ideal locations for
He also sees the industry being developed to reach the values of the
tea and apparel industries and foreign remittances as well in terms of