|Saturday, 19 June 2004|
Shippers prefer using Frankfurt Airport
Frankfurt Airport is again the airport preferred by shippers for freight handling in 2004. This was one of the very positive results of the customer satisfaction survey of decision-makers in trade and industry.
In response to the question which airport would be selected if one could have a free choice, Frankfurt was the undisputed leader with 57 percent. Trailing at some distance were Munich and Stuttgart with eight percent each. Frankfurt was favoured by survey participants above all thanks to its central location. The broad international route network and high frequency of flights were also judged positively. The survey of shippers has been carried out annually by the Cargo City Management department since 2002 in order to meet the requirements for Frankfurt as a freight location.
The answers are an important element in helping the airport to focus its services ever more closely on customer needs and expectations. This year a total of 283 people were contacted and 203 (72 percent) took part in the survey.
A majority of respondents said that the decisive criterion for their choice of airport was the central location and good accessibility. In addition, a comprehensive network with a large number of direct flights is also a major factor. In terms of freight handling, shippers put a high value on speed of transport and the security of goods. Costs also played a major role here. For some respondents, the role of additional logistics services at the airport such as advanced electronic transmission, packaging, temperature-controlled storage and transport, or a bonded warehouse, has also grown in importance.
Just as last year, freight at Frankfurt Airport was given a good evaluation in over all terms. Most shippers gave the airport a "grade two". Two-thirds would recommend Frankfurt Airport to others. Cargo City Frankfurt has a positive image among shippers and is seen as an attractive location. The transport connections and functionality were particularly praised.
Evaluation of imports remained stable compared to last year. The main strengths were that quality standards are met during handling and security regulations are kept to. Weaknesses included the time required and the cost level. Service flexibility and the information flow could also be improved, according to survey participants. Exports were judged than last year in the latest survey, and as many as 75 percent of shippers gave the top grade.
Professional expertise, maintenance of quality standards and safety and security rules were singled out in particular. Areas for improvement included flexibility and the information flow.
Produced by Lake House