SLT launches Technology Experience Centre
Sri Lanka Telecom (SLT), the nation's telecommunications powerhouse
launched a new Technology Experience Centre - a platform where
enterprise and SME customers can experience first-hand, the company's
enhanced services provided through state-of-the-art technology.
The one-of-a-kind SLT Technology Experience Centre is located at the
Company's head office premises at Fort, Colombo. The Technology
Experience Centre was set up to provide a dedicated location for the
company to carry out demonstrations of its technologies and services, to
enterprise and SME customers; where customers can experience these
technologies and products firsthand, and based on their experience and
feedback, the company will be able to introduce newer and innovative
solutions to satisfy the specific requirements that have been
identified. The new Centre will also be used as a 'proof of concept' lab
for systems integration solutions. Furthermore, it is also a place where
focus group discussions and presentations can be conducted to target
customers, thereby taking a step towards building long-standing
relationships with prospective customers and strengthening relationships
with existing customers.
"There has been a long-felt need for a proper dedicated location
where we can demonstrate our state-of-the-art services to customers,"
said Greg Young, CEO of SLT, commenting on the significance of the SLT
Technology Experience Centre. "One of our major areas of focus is on
achieving a higher degree of customer centricity in every process and
across every layer of the organization, so much so that we are tuned to
the specific needs of customers and are able to meet their needs even
before they arise. Through the SLT Technology Experience Centre, we hope
to achieve just that - to get closer to the customers and build a
strong, mutually beneficial relationship where our customers are not
merely customers, but are our partners.
This mutuality will facilitate the exchange of information both ways
and bring about increased levels of customer satisfaction. Achieving
greater levels of customer centricity in this way through the SLT
Technology Experience Centre, we believe will also provide us with a
competitive edge in the market," he said.
The main categories of services that will be demonstrated at the
Technology Experience Centre include enterprise VPN / voice solutions,
small and medium business communication solutions, industry specific
solutions as well as data centre solutions. In the coming months, SLT
expects to conduct "experience sessions" for identified enterprise
customers at the SLT Technology Experience Centre, which will be
organized on a regular basis.